Customer Service Rep.

Job description

We are looking for the best CSRs who know there worth or inspiring technicians looking to further there careers. We are willing to teach and work with you. You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Why We Need You!
Because we offer top of the line products and services, we need top of the line CSRs who genuinely care about the customer and look at this opportunity as not just a job but a career.

Key Tasks & Competencies for Success

• Book service appointments and do whatever is necessary to promote customer satisfaction.
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.